Returns & Exchanges

At Fiido, we are committed to ensuring you are satisfied with your high-performance electric bike. If you are not completely happy with your purchase, you can return your items within 14 days of delivery provided they are in original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via the help portal with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the e-bike or accessory in its original factory packaging, ensuring all chargers, keys, tools, and manuals are included to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop off the package at an authorized courier location; we recommend keeping your tracking number for real-time updates.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition and odometer reading, your refund will be processed to your original payment method within 7-10 business days.